Terms and conditions

1. Who we are and what this document is

1.1. Prencha is a training log, planning, analysis and community service provided through the mobile app, the watch app and the website prencha.com (together, the "Service").

1.2. The Service is provided by Plaixa, based in Montevideo, Oriental Republic of Uruguay ("Plaixa", "we"). Prencha is a brand and a product of Plaixa.

1.3. These terms, together with the Privacy policy, the Community guidelines and, where applicable, the official rules of each campaign, form the agreement between you and Plaixa (the "Agreement"). In the event of a conflict, the official rules of a campaign prevail only for that campaign.

2. Acceptance

2.1. By creating an account, ticking the acceptance box or using the Service, you declare that you have read and accepted the Agreement in the version in force at that time. We record the version you accepted, the date and the channel.

2.2. If you do not agree with any clause, do not use the Service.

2.3. If you use the Service on behalf of a gym, a studio or any other organization, you declare that you have authority to bind it, and the Agreement binds that organization as well as you.

3. Requirements for using the Service

3.1. You must be 16 years of age or older, and you declare so when creating the account. In the app we also check this against the date of birth you provide when completing your profile. If you are between 16 and 18 years of age, you declare that you have the authorization of the person who holds parental authority or guardianship over you, who also accepts the Agreement on your behalf.

3.2. The information you provide when registering must be true and kept up to date. One person per account; the account may not be lent, sold or transferred.

3.3. You are responsible for safeguarding your credentials. Everything done from your account is presumed to have been done by you until you notify us of unauthorized access at soporte@prencha.com. We recommend that you enable two-step verification.

4. Not medical advice

4.1. The Service logs workouts, proposes routines and offers automated analysis based on the information you enter. It is not a health service, it does not provide medical, nutritional or physiotherapy care, and it does not diagnose or treat illnesses or injuries.

4.2. Before starting or changing a training plan, consult a health professional, especially if you are pregnant, have an injury, a cardiovascular, metabolic or any other condition, or take medication.

4.3. Physical exercise, and resistance training in particular, carries a risk of injury. The choice of exercises, loads, technique, volume and rest is yours. Stop training if you experience pain, dizziness or any abnormal symptom, and seek medical attention.

4.4. You accept that you use the Service at your own risk as regards physical activity, to the extent permitted by law.

5. Content generated by artificial intelligence

5.1. Some features generate routines, adjustments, session analyses, summaries or voice transcriptions using third-party artificial intelligence models ("Analysis").

5.2. Analysis is produced automatically, may contain errors, omissions or recommendations that are unsuitable for your case, and is not reviewed by a person before it is shown to you. It is for guidance only: before applying it, assess whether it is reasonable for you.

5.3. The amount of Analysis available, the models used and the limits of each plan may change. If a request fails before reaching the model, it is not deducted from your quota; if it fails afterwards, it may be deducted.

6. Plans, prices and payments

6.1. The Service has a free plan and paid plans (for example Pro and the tiers for trainers). What each plan includes is stated in the app and at prencha.com/precios, and may change in accordance with clause 15.

6.2. Paid plans purchased from the app are charged through the app store (App Store or Google Play) and are also governed by the store's terms. We do not receive or store your payment method details.

6.3. Subscriptions renew automatically at the end of each period for the same term and at the current price, unless you cancel them from your store account settings at least 24 hours before renewal. Cancelling prevents the next charge; it does not entitle you to a refund for the current period, which you may continue to use until it ends.

6.4. Refunds are handled by the store, in accordance with its policies. The foregoing does not limit the rights granted to you by consumer protection law, including the right of withdrawal where applicable.

6.5. If we change the price of a plan, we will notify you at least 30 days in advance. The new price applies from the first renewal after the notice, never to a period already charged, and you may cancel before it takes effect.

6.6. When your trainer requests Analysis for you, its cost and quota are borne by the trainer's plan. If the relationship ends or the trainer no longer has that plan, that Analysis ceases to be available through that channel, and you keep your data.

6.7. Prices include the taxes applicable in your country unless stated otherwise.

7. Codes, campaigns and benefits

7.1. A promotional code may grant days of a paid plan free of charge, a reduced price for a period or a benefit from a partner. Only one may be redeemed per account; it cannot be exchanged for cash, is not transferable and may expire or be withdrawn before it is redeemed.

7.2. If you register or redeem with a partner's code or link, we record that origin in order to attribute the sign-up or redemption and settle what is owed to the partner. The partner does not access your account and only receives aggregate figures, without your name, your email or any other data that identifies you.

7.3. Challenges, leagues, prize draws and other campaigns are governed by their official rules, which are published at prencha.com/bases and are accepted by taking part. The official rules may provide for the publication of the usernames of the winners.

7.4. We may cancel benefits obtained through fraud, multiple accounts, automation or any abuse of the rules, and claim back anything improperly obtained.

8. Trainers and gyms

8.1. The Service allows trainers and gyms to offer their services to other users and to connect with them. Plaixa only provides the tool: it is not a party to the arrangement between you and your trainer or gym, does not employ or represent them, does not verify their qualifications or licenses unless expressly stated, and is not liable for their instructions, their conduct or the performance of what they agree.

8.2. The relationship with a trainer arises from a request that the other party accepts, and either of them may end it at any time from the app. While it is active, the trainer has access to the data indicated by the scope of the relationship, as detailed in the Privacy policy.

8.3. If you are a trainer or manage a gym, in addition:

9. Your content

9.1. "Your content" is everything you upload or post: sessions, routines, measurements, notes, photos, videos, audio recordings, posts, comments and messages. It remains yours.

9.2. So that we can provide the Service, you grant us a non-exclusive, worldwide, royalty-free license, sublicensable to our providers, to host, copy, process, technically adapt (for example, change the format or extract frames), moderate, display and distribute your content within the Service, to the people you show it to according to your privacy settings.

9.3. We do not use your content in advertising or in promotional material outside the Service without your express authorization, and we do not sell it.

9.4. The license ends when you delete the content or the account, except for: a) copies that other people have already shared or saved within the Service in accordance with its features; b) backups, until they are rotated; c) what we must retain by law or because of an ongoing investigation or claim.

9.5. You declare that you hold the necessary rights over what you post, including the permission of the people who appear in your photos or videos, and that it does not infringe the rights of third parties.

10. Rules of use

10.1. You may not, directly or indirectly:

10.2. The Community guidelines elaborate on these rules and form part of the Agreement.

11. Moderation, suspension and closure

11.1. We review content automatically and manually, both content that is reported and content that is posted. Automated review may hide or hold content before it is published. If you disagree with a decision, you may ask for it to be reviewed by a person by writing to soporte@prencha.com.

11.2. If you breach the Agreement or the law, or if there is a risk to other people or to the Service, we may, depending on the seriousness: remove content, limit features, suspend the account or close it. We will inform you of the measure and the reason for it, unless the law or an investigation prevents it.

11.3. Closure for a serious breach does not give rise to a refund of amounts already charged, without prejudice to your rights as a consumer.

11.4. You may close your account at any time from the app, under You · Settings, or from the web, under Account. Deletion is confirmed with a code and is immediate and final. Deleting the account does not cancel a store subscription: cancel it there to avoid the next charge. The account cannot be deleted while you are the sole owner of a gym or have trainees with an active relationship; those relationships must first be transferred or ended.

12. Plaixa's intellectual property

12.1. The Service, its software, design, trademarks, logos, the exercise library, the illustrations, the official routines and the texts belong to Plaixa or its licensors and are protected by law.

12.2. We grant you a personal, limited, revocable, non-exclusive and non-transferable license to use the Service for your personal use and, on the plans for trainers and gyms, for your professional activity, in accordance with the Agreement. You acquire no other rights.

12.3. If you send us suggestions or feedback, we may use them freely and without any obligation to you.

13. Indemnity

You shall hold Plaixa, its directors and employees harmless from third-party claims, including fines and reasonable fees, arising from your content, from your breach of the Agreement or of the law, or, if you are a trainer or gym, from the services you provide. This does not apply to the extent that the damage is due to Plaixa's fault.

14. Warranties and liability

14.1. The Service is provided "as is" and "as available". We make reasonable efforts for it to work well and without interruption, but we do not guarantee that it will be free of errors, outages or data loss, or that the Analysis will be accurate or suitable for you. We recommend that you do not rely on the Service as the sole record of important information.

14.2. To the fullest extent permitted by law, Plaixa is not liable for: a) injuries or harm to health arising from physical activity, unless due to Plaixa's gross negligence or willful misconduct; b) instructions from trainers, gyms or other users; c) third-party content; d) loss of profits, loss of opportunity, or indirect or consequential damage; e) failures of stores, network providers or third-party services beyond our control.

14.3. In cases where we are liable, Plaixa's total liability to you is limited to what you paid for the Service in the 12 months preceding the event giving rise to the claim or, if you use the free plan, to USD 100.

14.4. Nothing in this clause limits liability that cannot be limited by law, including liability arising from willful misconduct or gross negligence and the non-waivable rights of consumers.

15. Changes to the Service and to the Agreement

15.1. The Service evolves: we may add, change or withdraw features. If we withdraw a core feature of a paid plan during a period already charged, we will notify you and, if the law so requires, compensate you proportionally.

15.2. We may amend the Agreement. We will notify you of material changes through the app or by email at least 15 days in advance, unless they respond to a change in the law or to a security risk, in which case they may take effect sooner. If you do not accept them, you may close your account before they come into force. Continuing to use the Service after that date, or accepting the new version when the app asks you to, constitutes acceptance.

15.3. Previous versions remain published at prencha.com/terminos for reference.

16. App stores

16.1. If you downloaded the app from the App Store: the Agreement is between you and Plaixa, not with Apple Inc.; Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not liable for claims relating to the app, including product liability claims, claims of failure to comply with legal or regulatory requirements, or consumer protection claims. If the app fails to conform to an applicable warranty, you may notify Apple, which will refund the purchase price where applicable, and will have no other warranty obligation. Apple is not liable for third-party claims of intellectual property infringement. Apple and its subsidiaries are third-party beneficiaries of the Agreement and may enforce it against you. You declare that you are not located in a country subject to a United States embargo and are not on any list of restricted parties of that government.

16.2. If you downloaded it from Google Play, the Google Play terms also apply where relevant.

17. Communications

17.1. You agree to receive communications by electronic means: email, in-app notifications and push notifications. Communications about your account, security, payments and changes to the Agreement cannot be turned off while the account exists; promotional ones can.

17.2. Notices to Plaixa are sent to contacto@prencha.com or to the address indicated on the support page. Notices we send to you go to the account email.

18. General provisions

18.1. If a clause is declared void, the remainder stays in force, and the void clause is replaced by the valid clause closest to its purpose.

18.2. Our failure to exercise a right does not constitute a waiver of it.

18.3. We may assign the Agreement to a company in our group or to whoever acquires the Service, with notice to you. You may not assign it without our consent.

18.4. We are not liable for failures to perform caused by acts of God or force majeure.

18.5. Clauses that by their nature must survive termination, including 9.4, 12, 13, 14 and 19, survive.

19. Governing law and claims

19.1. The Agreement is governed by the laws of the Oriental Republic of Uruguay.

19.2. Before bringing a claim, write to us at reclamos@prencha.com: we respond within 10 business days and seek a solution.

19.3. The courts of the city of Montevideo have jurisdiction, unless you are a consumer, in which case you may bring a claim before the courts of your place of residence and before the Consumer Protection Office (Área de Defensa del Consumidor), and you retain the mandatory rights granted to you by the law of your country of residence.