Support
Write and a person answers. There is no form with a ticket number.
Contact
hola@muscle-lab.appWe answer Monday to Friday. Write on a weekend and the reply goes out on Monday.
- I forgot my password
- On the sign in screen, tap «I forgot my password». A six digit code lands in the account inbox and you pick a new one from there.
- I want to delete my account
- From the app, under You · Settings. Deletion is final: sessions, routines, posts and measurements go. If you would rather we did it, write from the account address.
- I want my data
- Ask by email from the account address and we send you a file with everything we hold about you.
- A charge went wrong
- Apple handles subscriptions and refunds. You cancel and request a refund from your phone settings. If the plan did not switch on after paying, write and we will look at it.
- I found a bug
- Tell us what you were doing, what you expected and what happened instead. The phone model and app version help a lot.