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Prencha

Support

Write and a person answers. There is no form with a ticket number.

Contact

soporte@prencha.com

We answer Monday to Friday. Write on a weekend and the reply goes out on Monday.

Other addresses

General enquiries, press and partners
contacto@prencha.com
Your personal data
privacidad@prencha.com
I forgot my password
On the sign in screen, tap «I forgot my password». A six digit code lands in the account inbox and you pick a new one from there.
I want to delete my account
From the app, under You · Settings, or from the web, under Account. You confirm it with a six digit code sent to the account email. Deletion is immediate and final: sessions, routines, posts and measurements go. If you would rather we did it, write from the account address.
I want my data
Ask by email from the account address and we send you a file with everything we hold about you.
A charge went wrong
Apple handles subscriptions and refunds. You cancel and request a refund from your phone settings. If the subscription did not switch on after paying, write and we will look at it.
I found a bug
Tell us what you were doing, what you expected and what happened instead. The phone model and app version help a lot.