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Prencha

The session will not sync

Check the notice first, then the connection, and only then write to us.

Updated 28 September 2026

The app works offline. What you do is saved on your phone and uploaded when it can be, so a session that has not uploaded is not a lost session.

What to check, in this order

  1. The notice at the top of the session: it says whether it is waiting for a connection or whether it failed.
  2. That your phone really has data, not gym wifi that goes nowhere.
  3. Pull to refresh in Log. That retries the whole queue.

If nothing changes

Shake your phone on the screen where it happened and tell us: it is explained in Shake to report.

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